As physical cash usage declines and digital banking rises, the ATM industry is taking steps to modernize, embracing digitalization of their services. This article will provide an insider’s perspective on digitalization within the ATM industry, presenting the latest advancements, and predicting the future of digitalization in the industry. The ATM industry has seen tremendous digitalization over the past decade. Digitalization has made banking more efficient and accessible for customers, and enabled financial institutions to better manage their ATM networks. Financial institutions have been able to leverage digital technologies to reduce the number of branches, provide 24/7 service, and deliver mobile banking solutions. Additionally, digital technologies have enabled innovative ATM services, such as mobile wallets and contactless payments. This has drastically improved the customer experience when using ATMs. Digitalization has introduced automation to the industry which allows for faster and more efficient processes. With improved data analytics capabilities, financial institutions can now monitor ATM usage and performance in real time and quickly identify and address any issues. Digitalization has also enabled faster transaction times and decreased the physical labor required to manage ATM fleets. As digitalization of the ATM industry continues, financial institutions will be able to gain even more insights to improve their operations and customer service.